Quality Control Ensures Compliance and Customer Satisfaction

We are committed to consistently meeting or exceeding our customers’ requirements for products and services. We ensure quality every step of the way by implementing management processes for everything from document and record control, to manufacturing and shipping. We also hold three industry certifications ( ISO9001, AS9100 and IATF 16949) for the manufacturing of extruded and molded products for a range of industries including aerospace and automotive.  

Our quality control laboratory is staffed and equipped for complete quality conformance testing along with research and development to support our customers’ needs. As recommended by the American Society of Automotive Engineers (SAE), we utilize the American Standard Test Methods (ASTM) for quality testing of all our extrusions and molded products, with additional testing resources available upon request.

Our quality management team is customer-focused and committed to enhancing customer satisfaction by ensuring all customer requirements are determined, implemented, and communicated throughout the organization. We measure product conformity and on-time delivery performance on a regular basis and use our metrics to make improvements as needed.

It is our mission to exceed customer expectations by providing unsurpassed customer service with quality parts at cost-effective prices. As part of our quality assurance policy, we identified our core processes, support processes, sub-processes, and outsourced processes, as well as how information flows to and from our customers.

The key areas of our quality assurance policy include:

  • Management Commitment: for the development and implementation of the quality management system and continuous improvement of its effectiveness.
  • Resource Management: for allocating adequate resources and personnel with the education, trained skills, and experience to ensure that verification activities can be handled in a thorough and effective manner.
  • Product Realization: to ensure that all production activities are planned and defined before initiating the order and are carried out under controlled conditions.
  • Measurement, Analysis & Improvement: to ensure conformity and continual improvement of the effectiveness of the quality management system.

Learn more about our quality control processes and standards by reading about our testing capabilities and viewing our quality policy. If you have additional questions, please contact us for more information.

NW Rubber Extruders